1.KM Strategic Services

Goals:

• Building common understandings of KM within the company
• Determining the gap between current and the desired future state of KM adoption, also the possible barriers in KM implementation
• Developing KM strategy and its implementation stages

Methods & Tools:

• Proven Assessments Tools (KM, Culture & Organizational Readiness Tools) / web-based surveys
• Interviews
• Desk study
• Workshop
• Focus Group Discussion (FGD)
• Typical Deliverables:
• KM Audit / Strategy Recommendation
• KM Implementation Roadmap (incl. Change Management Plan)
• KM ICT Blueprint (incl. ICT specifications recommendation)
• KM Change Management and Communication Plan

Duration: may vary depends on the complexity

Cost: may vary depends on the complexity

2.KM ICT Tools Selection & Implementation

Goals:
Enabling and automate the principles of KM (acquire, share, reuse) according to the KM ICT Blueprint and specifications

Methods & Tools:

• Enhance the existing ICT infrastructures
• Custom the proven ICT tools (with 3rd party vendors selection mechanism)
• Develop tailor-made applications

Typical Deliverables:

• Selection of the best package / set-of-applications that consist of:

1. Records Management Tools (Intranet, Databases, Portal, Data Warehouse, Search Engine, etc.)
2. Workflow Management Tools (Alerts, Notifications, etc.)
3. Collaboration Management Tools (Workspaces, e-Learning, etc.)

• KM ICT Tool implementation (ICT Systems Integration Services)

Duration: may vary depends on the complexity

Cost: may vary depends on the complexity

3. KM Advisory Services

Goals:

• Enhancing Clients’ KM daily operation based on empirical experience and similar industry benchmarks
• Methods & Tools:
• Interviews
• Desk study
• Workshop & FGD

Typical Deliverables:

• KM Policies & Procedures enhancement
• KM Measurement enhancement
• KM Taxonomy review
• Et cetera.

Duration: may vary depends on the complexity

Cost: may vary depends on the complexity